Avoid purchasing furniture from DFS, otherwise you will probably be very disappointed. We really regret not studying all the review sites as we now see there are many negative experiences suffered by their customers, largely relating to deliveries. Initially when choosing the chairs in store on August 25th 2021 we found the process OK. Product suited our needs, price good, and helpful advice from the salesperson Ben. There was also another major factor for placing the order. Although there was a 16 week wait for delivery, we were promised our chairs would arrive before Christmas. Unfortunately we were later to learn that was a hollow promise. On 22nd November we received a tracking message saying the chairs were manufactured, on their way to the distribution centre (7 miles from us) and would be delivered around the 13th December. Great news we mistakingly thought but later found out this was a big DFS lie. Then on the 7th December we were informed our chairs would not be delivered till early January 2022. The excuses given are all the supply chain ones currently being used nationally. However all these factors were occurring when we placed the order. Why DFS, were we not informed of the possibility of a late delivery then? The answer is that once DFS have your payment they just don't care about the customer. The latest update is that the delivery date has slipped again, that's totally unacceptable. The chairs are not expected now at the distribution centre till the 17th January, so won't be with us till at least the 20th. That will mean a wait of 21 weeks but if the past frustrating experience is anything to go by, we quite expect the date to slip again. Getting any response or sense from Customer Services is a joke. Harry Yunis, Head of Customer Care, and his pathetic team, should be ashamed of their response to customer's problems. They either don't respond to emails or phone calls, or when they do they are arrogant and unhelpful. The worst customer services I have ever dealt with. In fact I have been advised by the store to communicate with the manager there due to the lack of confidence by the sales people in their customer care colleagues. Not a great advert for the business! We are just one customer of many that are currently disgusted and angry with DFS's performance. Will never buy from there again. Terrible company!