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Anonymous
Ordered sofa in September. Happy to wait until December for delivery. Day of delivery arrived. No sofa. No text nor phone call to let me know what was going on. Rang Customer Service numerous times to be told there was a problem with distrubution centre. Waited few days still no sofa..went to my local store and they said exactly the same that there was a problem with distribution centre and couldnt tell me when it was being delivered. I asked for refund..dont think my sofa even existed..had no phone call or text apologising. Awful customer service!!!
2 years ago
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DFS has a 1.3 average rating from 749 reviews

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