I previously wrote a 1 star review a month ago as I hadn't had my sofa for 4 months and they sent me email and text to say it would be delivered next day and advised to clear room which I did by taking sofa to tip. Day of arrival never arrived so I had no Sofa. They said it was in china even though they pride themselves on them being handmade in the UK. Lies. Month 5 and still no sofa and sitting on bean bags finally arrived nearly 5 months after order. Sofa is L shaped sofa paid £3k for it and has come in 2 different colours as they join together. One half of my Sofa is silver/grey the other half brown. The sofa is now useless. How can they get this so wrong. To make it worse im having to phone them to sort out as no one has bothered to get in touch with me to say what they are going to do. This is the worst company I have ever dealt with. I got told by the Preston Depot manager 1st time its not DFS fault if sofa doesn't arrive from abroad, it definitely is their responsibility that they told me mine was arriving next day so chucked old one out and it doesnt arrive. Im expecting for DFS to tell me it isnt their fault again and I have to wait another 5 months for my sofa. Absolutely disgusting service and no responses. Do not buy from these cowboys. Just got through and have been told customer service arent available to speak to as they are busy so I have to leave my number and they will call back upto 48 hours later. This is a total joke as theyve delivered the wrong sofa and need to sort it immediately and let me speak to someone. I have also noticed DFS are using 2 different links for reviews on trust pilot. When you do a google search one link shows above 4 stars and the other 1 stars so click on both when looking for reviews. I cannot believe that after receiving the wrong sofa I have to wait 48 hours to speak to customer services. Disgusting!!! After the 1st review which is below this review I was offered no form of compensation only a few words of its not DFS fault your sofa hasn't arrived!!! And now this!!!