Abysmal Service!!! Incompetent Company!!! Ordered a sofa 4 months ago from Birstall(Leeds). Chased 2 weeks after the due date, after a week of chasing every single day I get told that my order has not even been processed. Spoke to an advisor(Jennifer) who was working from home and when I asked to speak to a manager was unable to transfer me to one however all the managers were all on holiday and said someone would call in 48 hours. I had to chase this up and got through to Mark (another advisor) and said 'a manager will call you back within the next 72 hours!' 72 hours later a manager from Bradford called to give no information whatsoever about my order and said since the managers in Leeds are all away he called to let me know that he still can't do anything and that someone from the Leeds branch will call once they are back in. I paid them £4,000 4 months ago for them to turn around and tell me I won't be getting the sofa I placed an order for because the production had not even began. Ridiculous! Absolutely ridiculous - I had heard mixed reviews before placing this order and I really hope no else has to suffer. Ordered from Sofology previously who were outstanding and kept me updated regularly so I will be returning to them!