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Lucas
I bought a sofa on December 5th as it was in stock and it would be delivered before Christmas, as my family came from another country to spend the first Christmas with me. But everything went wrong!!! It was the worst Christmas of my life. I have not received the sofa in two delivery attempts. The two days I spent the whole day at home, waiting for a placement or notification and NOTHING!! This is without a doubt the worst company I have ever known. Terrible customer service. It was a nightmare not to get my sofa and not have a place to accommodate my family. DFS, never more... Another thing, I canceled the purchase of a coffee table 18 days ago and so far I haven't had a refund. Both the sofa and the coffee table I bought with my debit card. I canceled the sofa 3 days ago and if it takes longer than a week for the refund (as I need the money to buy another sofa), my lawyer will resolve this case.
2 years ago
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DFS has a 1.3 average rating from 749 reviews

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