We have had the worst experience with DFS . We bought a sofa and we had been promised that we would have it by christmas but it is now “lost”. Our sofa was due for delivery on the 23rd December and nothing ever showed, called their customer service line they said they don’t know where it is as it has gone to a private delivery company, on the 24th the sofa was marked as “delivered” and nothing has ever showed, called customer service again and every day since and they said they don’t know where it is, it is lost, they emailed “escalations team” on the 24th,26th and on the 29th after each of our phone calls. And we never heard nothing back, we have been left with nothing to sit on over christmas for our family and with no response from their customer service team. Please avoid this company!!! Terrible service