We ordered ours as in store it was so comfy. When we got it is was so low! You can not fluff the cushions at all and the shape is completely gone, the cushion fillings are so cheap and nasty and don’t fluff up. I complained and they sent out a structural chap and said it’s fine and it’s just that kind of material, to which I argued it’s the same filling as the one I had for 7 years previously and this one does not come close to that quality and he said nothing is to be done because is fine! I’m still not happy and we have had to put non slip rug mat u Dee the seat cushions because it slides out! We hat our sofa. It’s that low my 9 month old climbs it without issue so I imagine it must of been on some kind of platform in store!