I got a new sofa and chair from dfs last march, £2000 the aftercare service I have recieved is zilch , by september the arms of both the chair and sofa have holes in them. A guy came out last october to look at it, he told me the cardboard had collapsed but didn't know if my model of sofa could be replaced and off he went, I have been waiting all this time for them to come and try to replace the CARDBOARD, who knew they used cardboard to make sofa arms because I certainly did not. Everytime I try ringi g them it takes hours to get thru and then get told the service department will be intouch. Then yesterday I find another fault with it, when new I paid extra for stain guard on it, As I was throwing away some flowers when pollen dropped on the chair, I tried to remove it and yes you guessed it stained even thoughthey charged me for stain guard so that's another negative against dfs, charge for stuff they don't do. My last sofa came from dfs and lasted 9 good years but this hasn't even lasted 9 months and dfs don't want to know.