Will keep this brief. Ordered a sofa online, it was ready early and I was told they would not hold it for long. This was a little inconvenient but not the end of the world. Sofa arrived, it was the wrong colour. Called customer service team say day, told that it could be my lights as they managed to change the colour tones of my photo by dimming their screen... obviously you can do that! It was during Christmas so there was a delay, but that is fine. I visited a store who warned me as I bought online and said I visited a store before, terms and conditions meant I could not reject the sofa due to the colour as I was aware. I walked into a store, but could not speak to anyone, or see swatches, so they have me on a technicality. The sofa is brown, but we wanted grey. The website advertises grey, which does not match our sofa, or their own swatch. Finally got very curt reply saying I can return the sofa with a 20% fee. But then I have no sofa and I lose 20%. I actually like the sofa, but the colour just isn't as advertised. I have now had a call from the manager, but they left a message. I can't call back as their customer service team state there is no direct dial. Really bad customer service. They just want your money and don't care about their reputation or anything after you have paid.