After reading many negative reviews on DFS I was starting to worry that I'd made a HUGE mistake ordering almost two thousand pounds worth of sofa furniture back in mid Nov 2021. I ordered from the Waterlooville branch and a really pleasant, chirpy friendly guy called Troy helped me with my order. Having been given an estimated 12 to possibly 16 week wait for the furniture, I am delighted to report that only 8 weeks later, my order has arrived!!! I personally could not be happier with the service I received, from the help I had making the initial order, to the way ive been kept updated every step of the way with whats been happening with it, down to when my order was ready for delivery. On the actual day of delivery, the guys rang me in the 2 hour window & said they would be with me in 20 mins. 10 mins later they arrived & took every bit of care bringing all the parts into my home, assembled it for me & took away all the wrapping. Im absolutely thrilled to bits with my new sofa, armchair & footstool, it's all in perfect condition & I wouldn't hesitate to recommend to anyone. Just goes to show, you mustn't worry too much about the terrible things you read, go by your own experience. I enclose a picture of my furniture immediately after the delivery guys left. I love it. Thankyou DFS!!!!