We are completely disappointed of the outcome of our sofa simply because the salesman could not keep a promise! We went to DFS in Southampton and found a sofa we fell in love with. We made an agreement that one of the optional extras would not be payed for and would be cleared off the account before Christmas along with a phone call confirming it has been cleared, we made sure this was all in writing along with being on there system so we did not fall into any trap. Anyway after Christmas still no phone call and still saying we owe outstanding balance. After phone multiple phone calls with customer service trying to get the agreement sorted plus even on there system it says we are not to pay outstanding balance. We then had an email from the salesman explaining that he can’t make the agreement happen due to change of system which I found unacceptable. We then went back to customer service and they reassured us that we are not to pay outstanding balance and we could book our delivery date without getting penalised. Come delivery day and we get a phone call from the driver saying he on route but cannot go any further until the outstanding balance is cleared!! We explained our situation to the driver but he told us we have to go to customer service to rectify the issue, customer service put us through to the store where the salesman was not in so we ask the manager if he could override the situation in which he responded with cannot help as the salesman your dealing with is not in. SO we was left with an horrible ultimatum pay the outstanding balance or have no sofa. As we have no sofa we was force into a corner where we payed the outstanding balance just so we could our sofa. The stress and tears this has caused us simply because the salesman cannot keep a promise neither could the Southampton store. We thank you customer service and delivery drivers for being so helpful but this have left a very nasty scar and Experience and would never recommend Southampton DFS to anyone. We have been assured that we have a reimbursement for the outstanding balance but still had no contact from the store or customer service.