Awful awful company to deal with once they have your money. The constant lies from all DFS employees is atrocious. Have been without a sofa for over 2 months now. This is due to a faulty frame that has broken. It is unusable. Have had 2 service engineers out and blantently lied to my face saying they were only there for 20mins and couldn’t fix it. The 2nd one even promised me a loan sofa. Three weeks later I’ve been into the Glasgow store multiple times and been lied to each time. Have emailed the store as well as the CEO and the CEOs personal assistant. All forms of communication has been ignored. They are seasoned professional liars and promise you call backs the next day- I’m still waiting to hear back from them. I’ve never come across such a bad company for customer service