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Shannan
Not very often am i one to complain about a service but dfs is definitely one that has lost it's company value. We ordered our dining table and chairs in July 2021, September 2021 i was notified that my items were in the delivery stages October 2021, November 2021, December 2021 still no sign of our items arriving. I spent endless times writing emails, calling customer services and was informed they would deal with my complaint seriously. January 2022 i received a phone call and organised my delivery and i was so grateful that i would finally see my items that was previously purchased in July 2021, so at this stage we Sold our table and chairs excitedly awaiting delivery, there is absolute no credit to be given here because they didn't even show on monday 24th January 2022 and to my horror another phone call to customer service to be informed it was booked in their end but not with the delivery centre was reassured my item has been organised for another delivery for Friday 28th January 2022 and have sent four requests for the call back service however i feel they are waiting for me to take a happy pill at this stage because again i was let down on delivery and so angry with how muggy DFS have been throughout my whole purchase. For anyone who is even thinking about buying anything just save yourself the heartache AVOID and go elsewhere. This company DFS is literally all fur coat and no knickers.
2 years ago
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DFS has a 1.3 average rating from 749 reviews

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