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Anonymous
We bought Freya Sofa and in longer than 8 months it is disappointing to see that it’s completely faded(pictures attached). We contacted the customer care and even pursued the Head Quarter UK office for 2 months asking for a reasonable answer for this to happen and all they came up with - “It happened because we kept the Sofa in the living room and it received lot of sunlight through the French window.” It is very appalling to see the reasoning they provided as: 1. Netherlands receive hardly 140 days of sunlight and it was even less in 2021 which their sofa couldn’t withstand. 2. The 100% polyester material should not get discoloured at this rate. This was even pointed out to us by the third party inspection guy who came to check the sofa. 3. My bed is entirely made of Polyester and receives the same amount of sunlight but it is still completely intact. 4. Blue colour is the last material to get discoloured always. 5. My Carpet, Drapes, Blinds and my Plaids are all still completely intact. Not sure what quality they claim and what they sell. Really dismayed to see their reasoning as such big company never mentioned in their terms and conditions that we are not supposed to keep the sofa in the living room after buying this expensive Sofa. So please watch out before you buy from them or don’t keep in the living room😊😊 Currently, the Sofa is even worse than the pictures even though it’s Winters😊😊. Make your money worth atleast.
2 years ago
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DFS has a 1.3 average rating from 749 reviews

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