Only giving 1 star as I cannot leave any lower. Please be aware that all the 5-star reviews below have not had to endure the excruciating customer services with DFS. My experience starts in 2018 when DFS destroyed my hardwood floor in 3 rooms whilst delivering items to my home. This pantomime continued until 2019 with numerous correspondence with Harry Yunis- Head of Customer Services where the true extent of their negligence was never taken seriously. I had to organise 2x quotes for the floor to be repaired and Harry begrudgingly accepted the quote and covered the cost for the repairs. However, this did not cover the cost of sourcing the quotes, organising the repair, or the stress endured- cheers Harry. Now in 2022 whilst ordering replacement seat pads for the sofa delivered in 2018 I have waited 8 months for the replacement pads. I have emailed Harry numerous times to no avail. A true example of why you shouldn't buy from DFS is the person leading by example as Head of Customer Services. I had a failed attempt of delivering my replacement pads yesterday, however, I refused delivery of 4 replacement seat pads for a corner sofa for an address 20 miles away from myself on the grounds that this was not my order. Imagine if I had taken that delivery then there would be another person to add to the DFS list of unfortunate events. I have emailed Harry since the failed delivery. the emails have gone ignored and Harry has no interest in dealing with yet another failing from DFS. Trust me, do not believe the 5-star reviews. Please read the negative reviews as these reviews depict a true reflection of DFS as a company. Honestly, someone could write a comedy based around the service received from DFS.