If I could give this company a 0, I would in a heartbeat. My partner and I were moving into our first home together in September 2021. His parents bought us a corner sofa and a coffee table on August 7th 2021. We were told there would be a 10-week wait on receiving the items and we understood completely. We finally move into the house and are told our coffee table was ready to be delivered on the 28th September 2021 so we booked a delivery day and were excited. The day before the delivery was due I receive an email stating that the coffee table wasn't even in the distribution centre, so they were unable to deliver the coffee table. As the deadline for the estimated amount of time it would take to receive the sofa and the coffee table had been and gone I called up and was told that the items were in quarantine for 48-hours and they would call me back to arrange delivery. I received no call. So, I called them a few days later and after a few attempts of calling them whilst being told that my order was not ready to be delivered, we FINALLY arranged delivery for both items. I asked the employee on the phone and they assured me BOTH items would be delivered on the 16th November 2021. Now we fast forward to the delivery day we thankfully receive the sofa but on the delivery sheet the coffee table was due to be delivered but was struck through with a pen and the delivery driver couldn't give me an explanation as to why it wasn't on the order. A week later hoping to receive any kinds of updates as to where our coffee table is I call DFS again and they are only able to tell me they have called the suppliers but they haven't picked up, so I am told again that someone will call me. Again, nobody calls me or even attempts to contact me. Finally, I am able to book delivery for 7th December 2021 for the coffee table after having to call them again. The day comes and goes with no communication from DFS about where my coffee table is as it hadn't been delivered or any kind of apology as to why this has taken so long. So here is the 3rd delivery day and yet again no coffee table. I waited until after the new year to call them again and be told that it was an issue with the supplier and that my case has gone to Case Management and they would be in contact with me. AGAIN NOTHING FROM THEM. My partner and his step-mother have tried to call them multiple times being told different excuses as to why our coffee table hasn't arrived, yet nothing is being done and all phone calls end with us being told somebody would call my number to sort this out in the next 48-hours. To which, nobody did and nothing happened until we called them. Fast forward to the 1st February 2022 to me calling DFS requesting to put in a formal complaint as this had gone on for months with no explanation or even apology as to why DFS were running us around in circles, only for the caller to hang up on me as I start to explain what has gone on. To then receive a text stating "they have tried" to contact me when no phone call ever came through and my phone history shows they hadn't called me. My partner calls them back as I was furious and we finally arrange delivery and have since received our coffee table. I am beyond stunned by the complete disregard for customer service and lack of care around orders that have taken unnecessary amounts of time. My family and I will NEVER be going back to DFS after this poor service and maltreatment by the staff. If you want decent quality customer service then you're better off going ANYWHERE else.