Order No: 26ZGE0494 Terrible after sales customer service - Ordered my sofa on 3rd January with a lead time of 7 weeks (which I thought was very reasonable). Paid in full at the time of order. No contact at all from DFS after the initial confirmation email. The original estimated delivery date of 21st February came and went. I've made several phone calls to the customer service department for an update, sometimes I'd get a call back, but nobody seemed to be able to give a straight answer. Eventually received a phone call on 3rd March, 2 days after having to attend the store to chase up my order, in which I was told there had been a delay (but no reason why) and it would now be due mid March with delivery end of March! Yesterday I received the first update email I've ever received from DFS now saying the estimated delivery date will be 10th April! My old sofa is being collected by it's new owners on 14th March (which was giving me plenty of leeway for a delay on the first delivery date), so now I'm going to be without a sofa for nearly a month. And now after reading other reviews I've lost all faith that I'll even get my new sofa around 10th April! This is completely unacceptable and so disappointing given that DFS have had my money for 10 weeks!