I can't believe what happened to me last Sunday at the DFS store in Grantham !!! And now I will explain what is going on. On 27/11/21 at the DFS store in Grantham, I ordered a corner sofa bed. With all additional options my order value was £ 1968. When concluding a sale and purchase agreement, I decided to take advantage of the 0% APR offer. Jack Donachie, an employee of the store, prepared the Pre-Contract and all standard documents related to the contract. I also received his assurance that if any problems arose, he or someone in the store would contact me. The assurance WILL CONTACT YOU! is key here! For this purpose, I have left all my contact details. Home address, telephone number and e-mail. The waiting period for my cornersofa was almost 5 months. The assumed delivery date was the end of March or the beginning of April 2022. On Sunday 13/03/22 I went to the store to ask when my furniture will be delivered. To my great surprise and outrage, I heard that I would not receive any corner sofa because the financing of the purchase of 0% Interest Free Credit was not accepted by the bank. Of course, I didn't know anything about it. And here we come back to the key assurance "WE WILL CONTACT YOU"! Because none of the employees of the store HAS NOT CONTACTED ME !!! to inform me about this obstacle in the purchase of the sofa. The conversation with the person serving me was more than annoying! Because this employee irritated me by repeating only one sentence. "We called you." When I asked why for 5 MONTHS none of the employees came up with the idea to write me an e-mail or text message or even a letter with information about the situation, the store manager kept giving me the same stupid answer - "We called you". They called but didn't get through. And for them the matter was settled. I think there are still a few options for contacting the client. Isn't it? But this apparently exceeds the competence and resourcefulness of the store's employees. Or maybe they just don't want to do it? Maybe they don't have enough respect for the client and, at the same time, for the owner of the company who gives them the job? Because they certainly do not care for the interests of their company by behaving so unprofessionally. How many more ignored customers like me? Then, to my arguments that there are at least several ways to pay for the thing that I wanted to buy in the store, the manager replied that he knew about it and that someone had called me. To my question and what now? The manager wonderfully replied that I have to re-order the sofa and wait for it to be delivered for another 3/4 months. He even offered a 10% discount as a compensation. Only that the price of the sofa I wanted to buy has changed and it costs more than when I wanted to order last year. So, in fact, the real reduction would be less than 10%. This cynicism on the part of the employee irritated me very much as well. The waiting time for my sofa to be delivered has practically not changed. And in addition, I have already removed the old corner sofa from the living room because the delivery of a new one should take place in the coming days. So now I will be sitting on the floor in the living room for months. Many thanks to DFS Grantham !!! I wrote a similar e-mail to the DFS client department. I asked Sir / Madam the same question I asked the store manager in Grantham. And what now? What solution do you propose? Because the responsibility for such an uncomfortable situation for me is undoubtedly due to ignorance and carelessness on the part of your staff. Let's see what will be the answer of the senior management ??? To be continued ... Arek