I bought a table last November 2021 After promises from the Brent Cross staff that our order will be with us first week of February 2022. I specifically request not delivery that I would go to pick up my order due to DFS abusive delivery charges. Back to DFS Brent Cross on February, nobody had an idea about my order, after speaking with what it seems was the "manager" she promised me "again" that my order will be at the end of February. No calls from Dfs for a while so I visited the shop again. Now the excuse was some problems with the delivery. She promised that my order will be on the shop to pick it up in a week so I waited. More than a week later I receive a call from the Brent Cross branch telling me my order was there. I went next day to get my order and surprisingly my order wasn't there! No manager at the shop, poor customer service. Nobody knows anything. Dfs taking the money, months of waiting, no items and no money back!. A Totally SCAM! Reported to the Customer Rigths website and Citizens Advice bureau and Ombudsman Association.