I have experienced terrible service from DFS, the issue is still not resolved. My Sofas were delivered 24th June, for the 2 piece sofa the cables (Power lead, extension splitter was missing). During the delivery, a service ticket was raised for the missing cables. Was told easy fix, someone will contact you. No one contacted me, I had to chase DFS on a number occasions. Alway promised some sort of confirmation email, phone follow up, again no one every contacted me. Finally told, it would be posted to me, June 29th. Instead, no communication, 2 people turned up morning of June 29th. Never informed me, they said they rang an hour before, but some notice a day before would have been nice. They brought the wrong cable, they apologised and said their manager would call me. Again waiting no one contacted me. So had to chase DFS again. Customer service said, they have updated the notes and someone should reach out. Also said they would call me at 1pm on Saturday 2nd July. Incase no one has reach outed out. Again no one contacted me, so chased again on online chat on Monday 4th July. They updated the ticket, maybe they needed to order a new part from supplier, so it went from plenty of cables to order the part from supplier. Then again same story, 72 hours someone will contact me. So then I rang again and spoke to customer service. Explained to them its going around in circle, no one ever contacts me and another 72 hours from the previous 72 hours. But they did try and help ,the best they could and updated the ticket and said they send an email to the manager at the local service store. The hunt of the missing cable continues, today Monday 4th July, which was presented to me as an easy fix, initially i.e. Just a cables, we have plenty in the warehouse etc. Now I have to wait up to 10 weeks. Basically DFS have said "we have ordered replacement cables for yourself which can take up to 10 weeks to arrive." So now I have to wait an additional 10 weeks, which is unacceptable