We order our sofa and chair on 17th April. Notified 2nd July that the furniture was coming into the Distribution Centre. Then we were told there was a delay… countless calls later and finding it extremely hard to get an accurate report of what was happening, we went to the store. You cannot phone them direct. After 11 weeks of waiting we were told that they could not tell us when the fabric we had ordered would be arriving and so they cancelled the order. Our salesperson, Linda, was nothing but helpful. We asked if we could change the fabric and we assumed that our furniture was made and it would simply be a case of covering with different fabric and the delivery wouldn’t be held up for too long. We were told that would not be possible and we had to completely reorder. We have completely lost faith in DFS and will never order from them again. We understand the problems with delivery and fabric shortages at the moment but at no time were we kept informed within a reasonable timeframe. Awful awful awful. The ⭐️ is for Linda. Nothing for the company at all. Let’s see how long we are kept waiting for our £200 deposit to be returned….