Purchased a two seater Burrell recliner for £685 hard earned pounds. After a couple of months the foam cushioned seats sagged tjat much it caused serious back pain sitting twisted.. Had a service visit and cushions for packed with dirty tatty foam in a way a 5 year old could have done better.. Contacted customer service and was offered £120 as a goodwill to keep the sub standard sofa. Decided the repair was clearly Not good enough to last week's let alone years!. So the £685 originally paid take away £120 goodwill allowed us to spend £565 on a new different one. Well All I can say from a 20 plus year loyal customer, and having spent well in access of £18000 over the years the quality is not there anymore. The foam especially from abroad is sub standard.. My 're choice was the two seater Orka and that's gone back due to again overseas build quality. Now fighting for my money back. Work this out, paid £685 originally, then when we chose another sofa DFS took the £120 off and we had a credit of £565!!. Spent £579 on a new sofa which has now gone back!,and Head office who clearly can not do sums have refunded £390 back..DFS has fraudulently deducted our £120 of the £579 plus a £69 which was for trying to be miss sold this treatment , so already deducted before hence why the original was £685 instead of £754 total including the treatment.. DFS has taken our £120 twice and also the £69!!. So fruadulantly kept £189 of our money!!.. Now getting Trading standards involved.....