DFS are hiding behind the terms and conditions. They say that, upto 20% will be charged for collecting furniture (L shaped sofa). This is hidden well and truly within the terms and conditions. The couch is, in my opinion, faulty, very soft cushions to sit on and the arms can be felt through the fibre on the couch ends. DFS say, we will get an engineer out to look at this to decide if it's faulty, but we all know that this is always one sided and would not go any further. So, you would end up having to pay the 20% anyway. Disgraceful company, with bad ways of doing business, getting money out of people by being obstinate, stubborn and helpful with returns. I would have bought a different couch with them, but no way would I not only recommend DFS, but would never give them my business.