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Anonymous
Do not waste your time! Sofa ordered, contacted a week earlier than original delivery date for delivery, good so far, then day before delivery told won’t be delivered and no idea when! Contacted customer service a couple of weeks later to be given a delivery date. Day off work for delivery, no sofa. Called customer service again told was cancelled. No call, email or text to advise and time off work!!! Made a complaint and was told I would be called by a manager within 72hours. A week later I get a call. All the sorrys to be told they were dates to notify the sofa would be in the depot, which was a total lie as I had an email and text to say delivery date and would be contacted the night before with a 3 hour time slot. Was then told I would definitely be contacted on this date to book delivery. Again no call. Waited till well over the acceptable time to chase. Again all the sorries and excuses. I have now been given another date for a call to advise the sofa is in the warehouse and will be given a date for delivery!! Let’s just say I won’t be holding my breath! Appalling customer service. If on the next occasion I am let down I will cancel my order. No sofa during all this time!!!! No offer of any compensation!! Avoid.
2 years ago
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DFS has a 1.3 average rating from 749 reviews

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Alice, Customer Support

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