I have spent nearly 2 months trying to get a swatch of the fabric re my new sofa. I've spoken to the store I bought it from, Customer Support and another department that sends out swatches to the customer. I have been pushed from pillar to post and promised to get it for weeks! I have now told DFS that I can't accept a delivery in a week or so as I haven't been able to order the new carpet and decorate due to know sample swatch. They have now emailed and said they will send me out a swatch straight away!! I have cancelled my order and am yet to know what they'll say about that!
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