Rated 0 out of 5 stars
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
THEY TAKE YOUR MONEY AND THEN TREAT YOU LIKE YOU DONT EXIST!
Purchased a 3 seater electric recliner which apparently they now make by bolting a one seater to a 2 seater. This was not made clear to us when purchasing in store. The sofa is faulty. It is dangerously unstable when reclined, it rocks and twists. My grandson actually got caught in the gap hurting his arm. Have had a service manager attend who proceeded to add a bolt into the metal frame, this in itself admitting there is a fault. When I asked why the bolt wasn't put in at the time of manufacture, I was told they don't add bolts??? Dfs are ignoring my emails. I have said I will accept a replacement of another 2 seater instead. Now reported to the furniture ombudsman and trading standards.
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