If I could have given a zero rating for this appalling company I would. After 2 years 2 months and £4000, I am still having to fight to get redress on my substandard furniture. First delivery arrived damaged and had to be replaced. Large 4 seater settee creaked from day one, told this was due to it “settling in”. Now having finally had it taken apart, it transpires that the frame has come away from the springs and the centre part of the frame is split. Outcome; we will take it apart in your lounge and screw a length of wood across it to secure it back together. Really!!! DFS are surprised that I am not happy about this, why would you not accept this, it’s perfectly reasonable as the furniture is past its 2 year guarantee. Yes, because for the past 2 years you’ve totally ignored my complaints. My seat cushions flattened after 6 months, despite that the NASA all singing, all dancing cold pressed foam doesn’t require plumping, just turning as they never flatten; That’s how they sell it to you. But when they do flatten and they can’t be plumped, it’s “wear and tear”. Dreadful quality, appalling customer service and overpriced substandard furniture.