Trustpilot reviews Trustpilot Thanks! Your review counts. You reviewed DFS Furniture - Sheffield Caramel Myrror 10 reviews GB Rated 1 out of 5 stars I am literally Fuming!!! I am literally fuming writing this. DFS I never thought that I'd write such a negative review, but what you have done is beyond snidy! Imagine I had a delivery on the 12th of August 2022. On the same day I realise one of the buttons detached from the sofa. The buttons were the reason I purchased the sofa. Each of the three piece set must consist of over 100 buttons. With that button detaching I was weary of the others falling off as well. Therefore on the day of delivery I sent an email to DFS. A couple weeks later another one fell off. I rung DFS reported the issue and told them I no longer wanted the sofa as it seem its going to be a recurring issue and you don't decide to spend almost £4000 to have something not lasting. As each button will possibly come off completely within a few more weeks give or take. In the end after weeks of waiting the supplier finally agreed on a refund as they didn't want to initially. I thought as I'd had a loan agreement with another company the loan would be automatically switched over/transferred as they had no issues with me paying even when I wasn't happy about the sofa. I got a phone call and an email telling me I need to sign a new agreement with a company called Etika. When I read their reviews a lot of people were dissatisfied with them for one reason or another. I was comfortable with the current financial institution. When I received another call from DFS. I stated that and told them I'd rather return the the sofa and cancel the new order than go through that process again as it's no fault of my own! The representative said she wouldn't cancel the new sofa, but she'd let a manager/supervisor someone with more knowledge ring me to see how best we could rectify the issue and move from there. I thanked her and waited for the phone call, no phone call came. On Sunday two days ago. I received a call from DFS saying that my new sofa would be delivered on Tuesday (today). I asked and re-emphasised if the rep was sure the new sofa was going to be delivered. He reassured me. The reason I wanted to be sure was because they told me it was a 13weeks delivery time which would have taken it to January. I thought that they must have sympathised with me and just wanted to sort the issue... No, that was not the case!!! DFS sent to collect the sofa with no calls from a senior person at DFS, and no delivery of a new sofa!!!!! DFS why have you done this! Why?!!! When you have no issues with me, my issues was with a sofa that was defected. Not by my own doing. You taking the sofa means me and my child and husband is meant to sit on the floor? Is that what it is?! I have not withheld payment once, but you feel this is acceptable. Even this morning I rang to ask what time was the delivery and to ask if they were sure and it was once again confirmed. So no delivery. Just take the sofa from me with no communication while I haven't faulted! Someone literally needs to get in touch as I'm taking this to the media! Date of experience: 08 November 2022