Appalling customer service. I ordered a sofa at the end of July and was promised that the sofa was going to be delivered to me in 9 weeks, but it kept getting delayed. I chased up DFS many times, but I kept receiving different information on dates. I asked for the order to be cancelled, but the store never bothered to contact me back. I've sent numerous emails to DFS Longwell Green store and their staff, with no response. I was even promised a call back from the store manager, but I never received anything from him either. No reassurance, no apology. It wasn't until I logged a complaint against the store, as it was almost going to be sent to the head of customer service, that the store emailed me with a confirmation that the order has been cancelled and a very basic "sorry". DO NOT BUY FROM THEM.