I would like to express my disappointment and frustration with DFS, at the fact that my young family and I have been left without a sofa over the festive period. This is an important time of year to spend with family and friends, and due to the incompetence of DFS and their delivery service, my family have had to reschedule plans for new years because we have been left without a sofa and nowhere to sit. My new sofa which was ordered back at the end of October this year, was scheduled for delivery yesterday (29.12.22) and I was only informed on the 28.12.22 at 2pm, once my old sofa was collected that morning at 10.30am that I was not going to receive my new sofa as planned on 29.12.22 with no real explanation or a new delivery date. This is totally unacceptable. After a phone call with Cheryl, from your customer service team, we were told that DFS was actually made aware that the supplier had a foam delivery delay before my new sofa was due to be delivered and before my old sofa was due to be collected. Why was I not made aware of this as a customer, before my old sofa was picked up? On the 15/12/2022 I was sent an email with an update on my order that the sofa will be delivered to store on the 22/12/2022.  On the 22/12/2022, DFS called me to book in a time slot for my new sofa to be delivered and my old sofa to be collected.  I booked a collection date for clearabee for the 28/12/2022 and my delivery date with DFS for 29/12/2022.  Around 10:30 on the 28/12/2022 clearabee came and collected my old sofa.  Around 14:00 I recieved a phone call from DFS saying that my new sofa has not been delivered to the warehouse and therefore will not be delivered to me on the 29/12/2022 with no other planned delivery date I understand that it was the week of christmas; however, there were 4 working days in that time of booking the time slots and the sofa to be delivered to be told that: My new sofa had still not been delivered to the warehouse and therefore I should amend/cancel my clearabee colection of the old sofa. DFS knew that there was an issue for the supplier for foam at the start of November and therefore I should've been made aware this on the 22/12/2022 when your customer service team rang me, just incase the new sofa could not be delivered. This is a huge inconvenience for myself and my young family this time of the year in our first brand new home together, so much so we have had to reschedule our plans to host celebrations at ours this new years eve as there is nowhere to sit. I am still yet to recieve my furniture after 10 days of agreed delivery date and I have only been contacted by DFS once on 03/01/2023 to tell me the furniture will be delivered to the warehouse on 04/01/2023. I rang to equire if my furniture has arrived to be told it will be the next day.