I ordered a new bed from DFS on the 23 Dec. The delivery date I got told would be for tomorrow the 21st Jan with a time slot of between 9.15 am and 11.15 am. I thought I would treat myself as my bed is from the council in a furniture pack. So all day today I've been excited about it coming tomorrow. But at about 2 pm today I get a call from the delivery company saying that they had not received my bed so it would not be getting delivered tomorrow. Anyway I ring up DFS and the woman that answered was no help at all all she could say was " the delivery company will be in touch with you when they can deliver it." I said to her well surely you must have a rough idea when it will come would it be days weeks or what. Then all she could say was the delivery company will be in touch when they have it. I says to her your no help at all. I'm just pleased I haven't sent my old bed back to the council or I would be sleeping on the floor. The customer service is terrible