Strongly recommend never ordering from DFS.
14 weeks and over £6k later, we are still without any sofas. They have given us the complete run around.
Delivery was delayed with no explanation, we were then told two out of the three sofas would be delivered today. Instead we received only part of the other one that wasn’t due for delivery. They tried to give us half a corner sofa. This was the final straw after weeks of hassle.
Customer service team are laughable. You can’t speak to anybody that knows what is happening, call backs can take 72 hours if they even do call back. The amount of times we have tried to call and find out what is going on with our order is beyond a joke.
Belfast Team themselves seemed lovely when ordering, but it seems they are being misinformed also, and there is no number or email to be able to contact them directly.
The manner in which our order has been dealt with has been completely unacceptable and I can’t stress enough.. do not waste your time with DFS.
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Alice, Customer Support
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