We ordered the supreme electric 3 seater sofa and 2 Rise and recline chairs, spent a fortune all matching, when it arrived the arm was flat on the sofa van driver said it was because it was the way it had to be packed in the van, reported to DFS about the arm months later they came out and repacked the arm, then the sofa and the chair recliner stopped working, a gain someone came out and said the straps under both chairs had gone, and parts would have to be ordered from China this was meant to be new furniture, the parts were ordered June 2021 still no parts, we had even paid £250.00 for extra cover, I had, had enough so I got in touch with my credit card company and claimed section 75 as I had paid DFS on my credit card, I explained what had happened and they were fantastic I sent them all information including receipts, they asked me to get a report from a independent company, I had to pay for the report, I got a local family business to do a report on my DFS furniture this was sent off to credit card company, and this local family business maid a top class job of mending the furniture, credit card company paid for all repairs and they credited me the report money, I hope this helps someone as long as you pay some money on your credit card you are covered with section 75. Even if it is just your deposit, if I had known DFS furniture was made in China I would never have shopped there, it took this family business 2 weeks to do TOP CLASS Repairs the furniture looks brand new and this was all done a few weeks ago.