What an absolute joke of an outfit. I spent over £ 2000 with these people, sadly. Originally there were delivery issues and so i posted on here. I was then contacted by their UK Head of Customer "Service," a person called Haroon (calls himself Harry). He basically threatened me and told me he would cancel my order if I did not remove the review - he also told me he have DFS lawyer take actin against me! I purchased the furniture for my then partner, so i reluctantly removed the review. The sofa arrived damaged after all that and it was weeks before it was replaced! Now to the present day. I emailed Haroon and asked for a copy of the sales invoice for the furniture that I paid for, using my card and my money. He chose to ignore me (no service there then) and instead had one of his staff email me. They told me that, as the "account" was in my ex partners name, they could not send me a copy of the sale invoice for the furniture that I paid for, using MY money and MY card. They then proceeded to call my ex partner and the y trie dto quote GDPR to me! GDPR concerns the processing of "Personal Data" which can identify an individual and the likely effect or impact which this may have on an individual. I have NOT requested any details relating to any personal details of any third party, as such GDPR does not apply - I have, instead, merely requested details that relate directly to me and a purchase made by ME. So, in a nutshell, not only are DFS inept by their very nature - inability to deliver on time, inability to deliver without damage, inability to hire a customer service manager who actually provides a service and does NOT threaten paying customers, they also have no idea of The Law. At this stage, DFS are in SERIOUS breach of The Data Protection Act 2018 and as such, the matter will be passed to the Information Commissioners office. My advice to you, whoever is reading this, is to avoid these clowns. They are clearly too big to care about their customers or their reputation.