DFS left my Father, who recently had a Stroke, with nothing to sit on for a week. After a failed delivery attempt to a downstairs disabled access flat (with no obstacles), of a sofa that at the time of purchase in the Hanley store, had no requirements for larger than usual access, they have left my Dad with nothing to sit on and essentially bed bound. He’s made multiple calls to customer services and visited the store twice. Was promised that the item would be reloaded onto the system for redeliver ASAP and temporary seating would be delivered the next day. 3 days later, multiple calls to the customer service line and a revisit to the Hanley store, and he’s only just had a redelivery date of next Thursday, and still no temporary seating. I have been away for a few days so completely unaware of the situation my Dads been in, but having realised I called DFS myself and got nowhere, other than annoyed listening to “DFS goes the extra mile for their customers” messages whilst on hold! I was told by the customer service team they have no authority at all to help, they can’t give the stores direct telephone number out, and they couldn’t get hold of the Hanley Stores Manger, who has sole discretion on dealing with this situation. If this is how they treat someone in my Dad’s position recovering from a Stroke I dread to think how they treat everyone else…absolutely appalling.