I ordered a £4000 suite and coffee table in October last year and as of today I have still not received all the parts. there was a promise that it would be delivered by Xmas and the suite arrived, the coffee table had been promised to me a couple of weeks before that but I suggested they all come together as it would save time and transport costs, it didn't arrive. Fast forward to 2023 I had to contact DFS again to ask where the table was and they had lost it. Finally at the end of January the store manager from Aintree, Andy, called me apologised for the service and offered a refund of the delivery charge and a £100 goodwill. This I accepted and thought it be sorted. The coffee table arrived at the end of February. T The suite is uncomfortable and has no lumber support so another employee said in that circumstance an exchange can be done. Today Andy has called me to say that will not be happening and that we should buy a cushion to support our back, He further re-iterated he can exchange suites when he sees fit. After 15 years of using this company it is utterly disappointing that customer service is not served; use this company at your peril.