DFS- Abysmal customer service Placed an order for a sofa, mattress, and bed-frame on June 2, expecting a straightforward delivery on June 28. Instead, I was blindsided with a last-minute call claiming the order was incomplete. Weeks of exhausting back-and-forth with countless emails, calls, and chats (totaling over 25 exchanges) finally resulted in a partial delivery on August 7. And the sofa? An infuriating chase that lasted until August 23. The abysmal customer service was both baffling and insulting. Barbara Walker from the Home Escalations team and her manager displayed a shocking lack of empathy. Their hollow promises of compensation were nothing but empty words. Cheryl Drennan from Central Customer Support was equally dismissive, not even deeming the situation worthy of an apology. The chat support? Consistently misleading and downright deceptive. The incompetence reached its peak with the DFS Dundee salesperson who not only fed me lies about my order status but, as I later learned, was the root of the entire fiasco due to his sheer negligence. DFS seems hell-bent on only grabbing your money while providing a post-sale service experience that feels like a masterclass in customer frustration. If there was a rating lower than 1 star, they'd have it. Beware.