I purchased a sofa from the Maidstone store on the 28th September which was a display model because as they said would be a quick delivery. Wow. Never have I experienced such ineptitude across the whole company. Absolutely useless and lies upon lies. You ring the customer services and they are all so sorry for you and will get someone to ring you back …no they just want you off the line and no one will ring you back. I had to go to the Maidstone store today (4th November) to try and sort out where my sofa was and they still couldn’t confirm a delivery date. Honestly how they could lose a sofa within their network is a joke as are all their staff and no one can commit to a delivery date …remember this is a sofa from their store so who knows what they are like when you are waiting for one to be made. “It’s out of my control” was the answer I received ….well get someone in control as honestly you lot are a disgrace and I’d be embarrassed to have anyone I dealt with as one of my employees. Poor. Poor. Poor.