Bought a sofa back in 2020, Grand Designs range, £4500. Delivery was a nightmare and contacted me the day before the due date to suggest that they still hadnt made it and was waiting on the fabric to be delivered before they could commence the build. i contacted the COO on linkedin (the normal customer complaints channel was useless) to express my disappointment and frustration. The communication from the company was then exemplary. A new delivery date was confirmed and it was met. The quality of the sofa has (so far) been fantastic and is my children's favourite toy for making bases/wrestling. So far no marks, tears or any other faults. The pillows have not lost their shape despite being stuffed with a new material (recycled plastic) and having very heavy use. It would be higher but the initial delivery was appalling, but I felt the senior management really wanted to make things better, and I shouldnt really have to escalate to the SMT through Linkedin. But the quality of the sofa has been 10/10.