I bought a sofa in October 2022, it was delivered on the agreed time in feb 2023. The delivery men could not attach 3 of the feet as there was no thread. I realise my mistake now as I should have refused to accept it but the men said someone would pop out in a few days and fix them and they would report, they took a photo. I had still not heard anything the following week so called. They had not called as the photo didn't show any damage, I explained it was balanced on the legs but I could not sit on it or move it as they were not attached, she gave me an appointment in 2 months. When the day came the bright spark told me the problem was there was no thread to screw the legs in, I said that was what he had come out to fix? He said they don't get told what the problem, is but he would need to offer the parts and fix would call me. After calling every two weeks until July to be told the parts were not in yet, I lost it and with help from Martin Lewis website I wrote a letter to head office quoting the relevant law and asking for the sofa to be picked up. I got a call from the local store who could send someone out ASAP (in DFS world this is 3 weeks) the guy attached the legs and fixed a corner which was smashed and admitted the parts story was a lie. I got a 10% refund and after 6 months could sit on the sofa. But when I started sitting on it the cushions collapsed after a couple of months and less than a year on it looks about 10 years old. I cannot face dealing with DFS again and I hate waste but am honestly thinking I might have to get another sofa as it is unuseable.