Bought Juan sofa thankfully for the conservatory and from delivery it stank of a garlicky smell. Left for a few weeks to see if it went away and it only got worse. Rang main number and they sent a technician to spray with deodorant (a month after our phone call). All well for 48 hrs then back to square 1. Spoke to trading standards and they said I could invoke my right to refuse as it wasn’t fit for purpose. Long story short DFS insisted that I gave them second chance to fix and tricked me into allowing them to order replacement covers. They then said that as I had ordered the replacement covers they were allowed to fit them. I told Hanley branch manager (Clare) that I would take this to the ombudsman as recommended by trading standards. She said I could take it higher with DFS but they’d only revert to her and she was not prepared to refund us. Ombudsman backed DFS and we’re just a box ticking exercise. Is there a DFS director on the ombudsman board? Very poor would not recommend at all although so far the new covers seem to have fixed the odour issue but any pleasure in the new sofa is long gone