Just somethings for DFS Limerick to consider. I BOUGHT A SOFA WORTH 7130 EURO FROM DFS LIMERICK IN AUGUST 2023. WITHING 3 WEEKS THE FABRIC HAD WORN OUT. I COULD JOT BELIEVE WHAT HAS HAPPENED. IT IS MARCH 2024 AND IT HAS NOT BEEN FIXED YET. 1.IN THIS EMERGING AND READILY EVOLVING MARKET SPACE WHY ON EARTH DOES ANYONE HAVE TO RING THE UK TO GET A MESSAGE ACCROSS TO DFS IN LIMERICK OR GALWAY OR CORK? I FIND THIS HIGHLY DRACONIAN IN NATURE AND NO ELEMENT OF REASONING IN IT. 2. I FIND DFS POLICIES STIFF AND LACKING IN FLEXIBILITY THAT ATTRACTS AND APPEASE CUSTOMERS. NO ROOM FOR SIMPLE AND LITTLE PERKS THAT GIVES AND GRANT CUSTOMERS GOOD PURCHASING EXPERIENCE. 3. YOU MODUS OPERANDI ARE NOT EXPLAINED TO CUSTOMERS. I WALK INTO A DFS STORE IN LIMERICK BUY A PRODUCT AND AN ISSUE ENSUES AND A I FIND MYSELF DEALING WITH A MANAGER IN GALWAY. THIS INFORMATION SHOULD HAVE BEEN AT MY FOREKNOWLEDGE BEFORE MAKING THE PURCHASE. 4. WITH HOW STIFF AND RIGID YOUR POLICIES ARE AROUND YOUR PRODUCTS ONE WOULD EXPECT NOTHING LESS BUT PERFECTION. BUT THAT EXPECTATION WAS DASHED AS PROVEN BY THE NO FIT FOR PURPOSE LORENZO SOFA I EXPENSIVELY BOUGHT FROM DFS LIMERICK AND IT IS A SHAME. I EXPECTED MORE GIVEN THE DEGREE OF RIGIDITY I ENCOUNTERED OR WITNESSED WITH YOUR SERVICE.. 5. IT TOOK ABOUT 8 OR 9 WEEKS TO GET AN UPHOLSTERY CHAP OVER TO ASSESS A SET OF SOFA I BOUGHT. THAT ITSELF IS NOT ACCEPTABLE. IT MEANS AS A CUSTOMER I AM NOT IMPORTANT OR VALUED OR YOU DO NOT APPRECIATE ME AS CUTOMER. THESE ARE YARD STICKS THAT HAS MADE ME LOST FATE IN DFS AND AND INABILITY TO RESOLVE AN ISSUE IN A WELL AND TIMELY FASHION BY THE MANGER I GALWAY. HE MESSAGED ME SAYING A TECHNICIAN WILL CALL OUT TO MY HOUSE ON ARIL 8. DFS IRELAND IS JOKE. 6. THE MANAGER IN GALWAY DECIDED TO PROCEED TO ORDER A REPLACEMENT COVER FOR THE WORN OUT SOFA SET I BOUGHT LESS THAN 6 MONTHS OF PURCHASE WHEN I CLEARLY TOLD HIM WHAT I WANTED. MY OPINION ON THIS SOFA DID NOT MATTER TO HIM JUST TO ADD. THE ISSUES IS NOT THAT THE FABRIC HAS WORN OUT. DIFFERENT FABRICS WERE USED IN COVERING OF THE SOFA. I HAD SENT PICTURES TO THE MANAGER ON SEVERAL OCASSIONS HE STILL THINKS A REPLACEMENT COVER IS WHAT I NEED. THERE IS NO UNIFORMITY IN THE FABRIC OF THE ENTIRE SOFA. NOT ONLY DOES THE SOFA NEEDS A REPLACEMENT COVER. THE ENTIRE SET NEEDS REPLACEMENT COVER INCLUDING THE BODY AND THE FRAME. 7 WHEN I TOLD HIM WHAT HAPPENED TO THE 4 SEATER SOFA WILL HAPPEN TO THE OTHER SOFAS HIS RESPONSE WAS THAT "WELL WE DONT KNOW THAT YET". I WAS BAFFLED BY THIS . IT TELLS ME HE DOES NOT KNOW HIS PRODUCTS OR HAVE CONFIDENCE IN DFS PRODUCTS. I KNEW THIS PRODUCT BETTER THAN HIM 8 I DEALT WITH A STAFF IN LIMERICK WHO WAS SO UNEMPATHIC TO A DIFFICULT SITUATION DFS HAS PUT ME IN AND HE LACKED CUSTOMER FOCUS CENTERED APPROACH. THESE ARE MY THOUGHTS SO FAR ON DFS VERY DISSAPOINTED WITH DFS AUGUST 10TH 2023 TO MARCH 2024 AND STILL ONGOING. ISSUE NOT RESOLVE (8MONTHS).