I am having the worst experience I have ever had with any company I have ever purchased from. the managers are passive aggressive and are the most unprofessional people I have ever dealt with dfs have damaged my sofa and it’s deteriorating on a daily basis and is not fit for purpose they think it’s acceptable to try and complete major repairs on a brand new sofa I have had 3 separate workers visit my home and one damaged my sofa trying to get a so called packing mark out with steam heat and an electric drill brush which damaged the covers it’s fibres are flattening daily and the material is sagging the frame is insecure and the seat is sloping it was delivered in October 23 the worst decision ever to purchase from dfs still no resolution last manager basically said deal with it nothing we can do if you don’t do as we say waiting for regional and I’m now seeking some legal advice