Bed delivered. Not put together. They leave. Unwrap it to find two tears in the foot board that are on show, on an edge. Phone dfs. I need to have someone come out and assess it for repair. in 3weeks. I can't be given a time so I am expected to accommodate this around my job. So although dfs have delivered a damaged item, I have to arrange to sort this in my own time and have the damaged item whilst I wait. Plus I don't want a repair. I want an undamaged new item which I am paying for. I've sent photos. In the meantime my monthly payment plan will start, so I am paying for the defective item and stuck with it until someone comes out and then decides a replacement is necessary. To then await that. I've just had their sofa care people refuse a claim and had to go to the ombudsmen who awarded me compensation and replaced 2 sofas and a foot stall. I wish i hadn't believed the sofa issue was a one off and had taken my business elsewhere.