Bought a new sofa. On delivery one sofa was missing a base plate, it was also missing a power pack for the recliner. On another 3 seater with 2 recliners one recliner would not work and one side really loose. When you sat on it the whole seat fell off the main chassis of the sofa.
Spoke to customer service who were ok but not brilliant could only get someone out for nearly 2 weeks. This is very poor when on a new suite we had 4 problems.
They have still not confirmed when they do get here they will have all bits to complete our problems.
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Alice, Customer Support
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