Avoid like the plague! Poor workmanship, lies from service engineers and a dismissive arrogant attitude from shop staff. They are not interested in aftercare. After delivery any customer care is dropped like a hot potato. For my sanity I have gave up fighting with them- I am stuck paying for a second rate shoddy sofa for another 2 years. It's a learning curve. All they do is send out 'service engineers' (not sure why they are called engineers they are clueless and one even told us he had told his daughter and son in law to stay away from dfs!) who tell you what you want to hear on the visit then do their report when they leave and say there is nothing wrong, you are sitting on the sofa wrong etc etc.