Delivery promised on 28th, then told it was a provisional date, failed to communicate it could not be delivered, then when chased, DFS blame the courier, the courier appear to show complete disrespect, manager of Hanley store, says they have no control over the delivery albeit, the sofa was purchased with 1 week express delivery, told by courier 10 days on they cannot give date, they don’t know when they will be in the area, when I said 1 wk, 1 month, 1 yr, nothing, until I mentioned going to the press having caused my mums stress 80 yrs old, no sofa as hers was collected for the promised delivery