We ordered a sofa chair and footstool from DFS in February 2023 delivered and by June 2023 the settee collapsed? Rang dfs we will send out an engineer, who told us that we have to give him a chance to repair it ? Which he spent 3 hours at our house with a few off cuts of wood from the boot of his car, I reminded him that it was 3 months old. We are not happy with it costing us £2;635 not very well built. When stripped back there was 1 screw holding either side of the main cross member which you sit on, appalling workmanship. 3 so called experts later telling me there was nothing wrong we went thru the furniture ombudsman and they dismissed the case in favour of dfs without even looking at the problem. When I looked into the ombudsmen a bit deeper they have the same guy on both boards and it’s the furniture companies that pays there wages ? There customer support or relations is non exsistent. 😡🤬😡🤬