We have bought a sofa set, and we were very happy until we put the armchair by the wall. Armchair caused a huge damage on walls. I contacted company that this a structural fault, they sent an engineer and he just took pictures without even touching armchair. Obviously metals on top back of armchair inserted wrongly and seems very sharp even if covered by fabric. I tried to explain to customer service team but they went by their engineer's( I felt he was racist as well) comment. Now, I will report the company to ombudsmans. This us a total joke if you bumb into back of chair it can cut your body, it is like a blade and cuts your body, they think sticking out blades are normal and don't consider this structural fault and they refused to repair or exchange I because it's over 90 days period. Absolutely horrendous and disgusting they are blaming my very fragile walls that walls caused the damage to armchair, but if my walls caused damage why there are huge scars on my walls? they told me I shouldn't have leaned to the walls, I don't get it why I can't lean my sofa to walls? should I lean my sofa to bed to sky or what? Absolutely rubbish customer service, ready to blame customers, because I didn't report on time they are taking easy ways to avoid cost. I am very unhappy and will do my best to prove it's a structural mistake from day one. if my child bumb into armchair it will cut her body and they still think my walls crated blades from armchair? what kind of walls creates blades from an armchair? why this blades are not placed inner side, even if you put 10 layers of fabric, blades will cut them but they still want to blame customer for this mistake? is there any other way I can report this issue, if anyone knows please advise me so I can look for my rights and other naive people like me wouldn't suffer ?