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Anonymous
The delivery company for Northern Ireland phoned the day before the delivery date to confirm that the suite would be delivered to our new address. On the delivery day they said that they had to deliver to our old address as they had no record of the new address!!! Subsequently they could not deliver again until 27th June. This is despite the two addresses being only 3 miles apart. It appears you can’t phone directly to the delivery company and the dfs call centre is useless. I asked to cancel the order and they said I have to wait for a phone call from the Derry shop and I can’t phone them as I was not allowed a phone number for them. Both dfs and their delivery company are an absolute disgrace.
5 months ago
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DFS has a 1.3 average rating from 749 reviews

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Alice, Customer Support

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